Refund policy

At StockUpExpress, your complete satisfaction is our top priority.  If you are not 100% satisfied with your purchase for any reason, please contact customer service for assistance.  Please note the following policies:

If you are not satisfied with the products you purchased, you must contact customer service no later than 15 days after receiving your order.

We accept returns on most items except certain health and beauty care products.  Because of safety concerns, we cannot accept returns on any opened, used, or expired items.

If you receive an item that is damaged or incorrect, please send a photo of the shipping box and damaged product to support@stockupexpress.com so we may review and properly address your concern

All returns must first be authorized by our customer service team and returned to us no later the 15 days after we issue the return authorization.  Once we receive your return, we will issue a full refund.  If the return is a result of our error, we will also pay for the return shipping costs.  Otherwise, you are responsible for the return shipping costs. A re-stocking fee may also apply.

If you refuse delivery or provide us with a non-deliverable shipping address, the return shipping costs will be deducted from your refund. 

We do not always require a return for you to receive a refund.  Instead, at our discretion, we may ask that you discard the unwanted product or perhaps donate it to a local charity.