Customer Service

We Are Here to Help

How long will my order take to arrive?

For most items, the shipping window is 2-5 days. Some items may be delayed by 10 days depending on transportation. If your item was delayed more than 15 days, your order may be canceled and payment will be refunded 100% and the customer will be notified via email.

How long will my refund take after it is issued?

When returning an item, you can expect your refund to be issued:

Payment Method Refund Method Refund Time (once refund is processed)
Credit Card Credit Card 3-5 business days
Debit Card Credit Card Up to 10 business days
PayPal PayPal 3-5 business days

What about returns?

We have adjusted our Return policy in accordance with the CT Safe Stores Mandatory Statewide Rules, Amending Executive Order No. 7N, Sec. 3. And similar rules in other most other states during this national crisis.

Once a food item has shipped, it is non-returnable to Stockupexpress; grocery items not returnable to Stockupexpress may be refunded or replaced. Please contact us at

How to Reach Us

During business hours, we strive to respond to all service inquiries immediately.  If we are unable to respond, or if you have contacted us during off hours, our goal is to respond no later than the next business day.   

We offer you these two easy methods of contacting us:

Email: Of course, you can always send us an email at To ensure that our email responses get back to your inbox, please include our email address into your contact list or address book.

Contact Form: On our Contact Us page, you’ll find a handy form that you can complete.


Returns and Refunds Policy

At StockUpExpress, your complete satisfaction is our top priority.  If you are not 100% satisfied with your purchase for any reason, please contact customer service for assistance.  Please note the following policies:

If you are not satisfied with the products you purchased, you must contact customer service no later than 15 days after receiving your order.

We accept returns on most items except certain health and beauty care products.  Because of safety concerns, we cannot accept returns on any opened, used, or expired items.

If you receive an item that is damaged or incorrect, please send a photo of the shipping box and damaged product to so we may review and properly address your concern

All returns must first be authorized by our customer service team and returned to us no later the 15 days after we issue the return authorization.  Once we receive your return, we will issue a full refund.  If the return is a result of our error, we will also pay for the return shipping costs.  Otherwise, you are responsible for the return shipping costs. A re-stocking fee may also apply.

If you refuse delivery or provide us with a non-deliverable shipping address, the return shipping costs will be deducted from your refund. 

We do not always require a return for you to receive a refund.  Instead, at our discretion, we may ask that you discard the unwanted product or perhaps donate it to a local charity. 

Cancellation Policy

If you need to cancel an order, please contact customer service immediately.  If the order has not yet shipped, we will provide you with a full refund.  If any part of the order has already shipped, the return shipping costs will be deducted from your refund.

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