Customer Service
How to Reach Us
If you need to reach us for any reason, please send us an email at support@stockupexpress.com. During business hours, we strive to respond to all service inquiries within a couple hours. If we are unable to respond, or if you have contacted us during off hours, our goal is to respond no later than the next business day.
How long will my order take to arrive?
UPS Ground - Transit time is typically 2-5 days after the order is shipped.
UPS 2nd Day Air - Transit time is typically 2 days after the order is shipped.
UPS Next Day Air Saver - Transit time is typically 1 day after the order is shipped.
*Please note* - We DO NOT ship orders the same day the order is placed. Orders are shipped the next business day after the order is placed. We are not responsible for delays once the order is shipped.
How long will my refund take after it is issued?
When returning an item, you can expect your refund to be issued:
| Payment Method | Refund Method | Refund Time (once refund is processed) |
|---|---|---|
| Credit Card | Credit Card | 3-5 business days |
| Debit Card | Debit Card | Up to 10 business days |
Returns and Refunds Policy
At StockUpExpress, your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase for any reason, please contact customer service for assistance. Please note the following policies:
If you are not satisfied with the products you purchased, you must contact customer service no later than 15 days after receiving your order.
We accept returns on most items except certain health and beauty care products. Because of safety concerns, we cannot accept returns on any opened, used, or expired items.
If you receive an item that is damaged or incorrect, please send a photo of the shipping box and damaged product to support@stockupexpress.com so we may review and properly address your concern
All returns must first be authorized by our customer service team and returned to us no later the 15 days after we issue the return authorization. Once we receive your return, we will issue a full refund. If the return is a result of our error, we will also pay for the return shipping costs. Otherwise, you are responsible for the return shipping costs. A 17% re-stocking fee may also apply.
If you refuse delivery or provide us with a non-deliverable shipping address, the return shipping costs will be deducted from your refund.
We do not always require a return for you to receive a refund. Instead, at our discretion, we may ask that you discard the unwanted product or perhaps donate it to a local charity.
Cancellation Policy
If you need to cancel an order, please contact customer service immediately. If the order has not yet shipped, we will provide you with a full refund. If any part of the order has already shipped, the return shipping costs will be deducted from your refund.
