Returns and Refunds Policy
At StockUpExpress, your complete satisfaction is our top priority. If you are not 100% satisfied with your purchase for any reason, please contact customer service for assistance. Please note the following policies:
If you are not satisfied with the products you purchased, you must contact customer service no later than 15 days after receiving your order.
We accept returns on most items except certain health and beauty care products. Because of safety concerns, we cannot accept returns on any opened, used, or expired items.
If you receive an item that is damaged or incorrect, please send a photo of the shipping box and damaged product to support@stockupexpress.com so we may review and properly address your concern
All returns must first be authorized by our customer service team and returned to us no later the 15 days after we issue the return authorization. Once we receive your return, we will issue a full refund. If the return is a result of our error, we will also pay for the return shipping costs. Otherwise, you are responsible for the return shipping costs. A re-stocking fee may also apply.
If you refuse delivery or provide us with a non-deliverable shipping address, the return shipping costs will be deducted from your refund.
We do not always require a return for you to receive a refund. Instead, at our discretion, we may ask that you discard the unwanted product or perhaps donate it to a local charity.
Cancellation Policy
If you need to cancel an order, please contact customer service immediately. If the order has not yet shipped, we will provide you with a full refund. If any part of the order has already shipped, the return shipping costs will be deducted from your refund.
We Are Here to Help
If you have a problem or just need to ask a question, we are here to help. Our customer support team is available to respond to your inquiries Monday through Friday from 9 am to 4 pm EST. We are closed on weekends and major holidays.
As COVID-19 has spread, we’ve recently seen an increase in people shopping online. In the short term, this is having an impact on how we serve our customers.
In particular, you will notice that we are currently out of stock on some popular brands and items, especially in household staples categories. You will also notice that some of our delivery promises are longer than usual.
We are working around the clock with our selling partners to ensure availability on all of our products, and bring on additional capacity to deliver all of your orders.
We are getting new deliveries directly from the manufacturers and filling orders as fast as we can. Our shipping process is taking 5-7 business days.
How long will my order take to arrive?
For most items, the shipping window is 2-5 days. Some items may be delayed by 10 days depending on transportation. If your item was delayed more than 15 days, your order may be canceled and payment will be refunded 100% and the customer will be notified via email.
How long will my refund take after it is issued?
When returning an item, you can expect your refund to be issued:
| Payment Method | Refund Method | Refund Time (once refund is processed) |
|---|---|---|
| Credit Card | Credit Card | 3-5 business days |
| Debit Card | Credit Card | Up to 10 business days |
What about returns?
We have adjusted our Return policy in accordance with the CT Safe Stores Mandatory Statewide Rules, Amending Executive Order No. 7N, Sec. 3. And similar rules in other most other states during this national crisis.
Once a food item has shipped, it is non-returnable to Stockupexpress; grocery items not returnable to Stockupexpress may be refunded or replaced. Please contact us at support@stockupexpress.com.
How to Reach Us
During business hours, we strive to respond to all service inquiries immediately. If we are unable to respond, or if you have contacted us during off hours, our goal is to respond no later than the next business day.
We offer you these two easy methods of contacting us:
Email: Of course, you can always send us an email at support@stockupexpress.com. To ensure that our email responses get back to your inbox, please include our email address into your contact list or address book.
Contact Form: On our Contact Us page, you’ll find a handy form that you can complete.