Customer Service

We Are Here to Help

shipping

If you have a problem or just need to ask a question, we are here to help.  Our customer support team is available to respond to your inquiries Monday through Friday from 9 am to 4 pm EST.  We are closed on weekends and major holidays.

As COVID-19 has spread, we've recently seen an increase in people shopping online. In the short term, this is having an impact on how we serve our customers.

In particular, you will notice that we are currently out of stock on some popular brands and items, especially in household staples categories. You will also notice that some of our delivery promises are longer than usual.

We are working around the clock with our selling partners to ensure availability on all of our products, and bring on additional capacity to deliver all of your orders.

3/26/2020 Thursday - We are shipping ORDERS. We are getting new Deliveries directly from the Consumer Packaging companies and filling orders and our shipping process is taking 5-7 days.

We can respond to you with updates by Email or Comment Form ( below). Thank you for your understanding. 

  

 

 

 

How to Reach Us

During business hours, we strive to respond to all service inquiries immediately.  If we are unable to respond, or if you have contacted us during off hours, our goal is to respond no later than the next business day.   

We offer you these three easy methods of contacting us:

Chat: If online chat is more your style, just click on the blue bubble at the bottom right corner of our website to connect with a customer service agent.  If we are offline, you can still use the chat box to leave us a message.

Email: Of course, you can always send us an email at support@stockupexpress.com.  To ensure that our email responses get back to your inbox, please include our email address into your contact list or address book.

Contact Form: On our Contact Us page, you’ll find a handy form that you can complete.

Returns and Refunds Policy

At StockUpExpress, your complete satisfaction is our top priority.  If you are not 100% satisfied with your purchase for any reason, please contact customer service for assistance.  Please note the following policies:

If you are not satisfied with the products you purchased, you must contact customer service no later than 15 days after receiving your order.

We accept returns on most items except certain health and beauty care products.  Because of safety concerns, we cannot accept returns on any opened, used, or expired items.

All returns must first be authorized by our customer service team and returned to us no later the 15 days after we issue the return authorization.  Once we receive your return, we will issue a full refund.  If the return is a result of our error, we will also pay for the return shipping costs.  Otherwise, you are responsible for the return shipping costs. A re-stocking fee may also apply.

If you refuse delivery or provide us with a non-deliverable shipping address, the return shipping costs will be deducted from your refund. 

We do not always require a return for you to receive a refund.  Instead, at our discretion, we may ask that you discard the unwanted product or perhaps donate it to a local charity. 

Cancellation Policy

If you need to cancel an order, please contact customer service immediately.  If the order has not yet shipped, we will provide you with a full refund.  If any part of the order has already shipped, the return shipping costs will be deducted from your refund.